Politique de remboursement

 

Refund Policy

Introduction

At Twit Nusantara Media (https://tnm.my.id/), we are committed to providing the best possible experience for our users. We understand that sometimes things don't go as planned, and you may need to request a refund. This Refund Policy outlines the conditions under which we will provide refunds for our services.

Eligibility for Refunds

  • Subscription Plans: Refunds for subscription plans are only available under specific circumstances, such as technical issues that prevent access to our service or billing errors.
  • Cancellation Policy: You may cancel your subscription at any time; however, refunds are not provided for partial months or unused periods of service.
  • One-Time Purchases: Refunds for one-time purchases, such as pay-per-view content or special event tickets, are generally not available unless there is a technical issue that prevents access to the purchased content.

How to Request a Refund

  1. Contact Customer Support: To request a refund, please contact our customer support team at refund@tnm.my.id with the following information:

    • Your name
    • Your account email address
    • The reason for your refund request
    • Any relevant transaction or order numbers

  2. Review Process: Our customer support team will review your request and may ask for additional information or documentation to support your claim.

  3. Approval and Processing: If your refund request is approved, we will process the refund to your original method of payment. Please allow up to 7-10 business days for the refund to be reflected in your account.

Non-Refundable Situations

  • Change of Mind: Refunds will not be issued for changes of mind or if you decide that you no longer wish to use our services.
  • Violation of Terms of Service: If your account is terminated due to a violation of our Terms of Service, you will not be eligible for a refund.
  • Third-Party Services: We are not responsible for refunds for any third-party services or products purchased through our platform.

Technical Issues

If you experience technical issues that prevent you from accessing our services, please contact our customer support team immediately. We will work to resolve the issue as quickly as possible and determine if a refund is warranted based on the nature of the problem.

Changes to This Refund Policy

We may update this Refund Policy from time to time. We will notify you of any changes by posting the new Refund Policy on this page and updating the "Effective Date" at the top of this policy.

Contact Us

If you have any questions about this Refund Policy, please contact us at:

Email: mail@tnm.my.id

Effective Date: 1 June 2024